Returns Policy
At Baltic Cider, we strive to provide quality alcoholic beverages that meet our customers' expectations. However, we understand that there may be circumstances in which a return is necessary. Below are the specifics of our returns policy for our products.
Return Eligibility
- Time Frame: Returns must be submitted within 90 days from the date of purchase.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Items Not Eligible for Return
- Clearance or discounted items.
- Products damaged by misuse or negligence.
Return Process
- A product return request can be submitted for an order at any time via https://balticcider.houseofdrinks.com.au/returns/create.
- Return Authorisation: You will receive a return authorisation number, which must be included with your return shipment.
- Packaging: Securely package the item, including all original packaging and documentation.
- Shipping: We will provide you with a return label. Simply print this and affix it to your packaging - It can then be sent from any Australia Post branch.
Refund/Credit Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, store credit will be applied to your account once the goods have been fully received by our warehouse.
Exceptions
If you receive a damaged or defective product, please contact us immediately for assistance.
We appreciate your understanding and cooperation. Thank you for choosing [Your Company Name]!